Q. What time is check in?
Check in time is after 4:00 pm. Every attempt is made to have the Premises prepared for check in at that time, but access to the Premises is given only after the Premises has been inspected and cleaned. Due to last minute bookings and the frequency in which our customers choose to extend their stay, Pocono Cabin Rentals cannot commit to allowing an early check-in. Please feel free to check with us on the day of your arrival and we will be happy to accommodate you if the Premises are ready. No one may request a key except the Guest; unless prior arrangements have been made. Check out time is no later than 10:00 a.m. There may be certain times when we may allow an exception, but prior arrangements must be made.
Q. Can I bring pets?
All of our cabin rentals are pet friendly. However, if evidence of damage by a pet is discovered, Guest may be held responsible for the costs of fumigating and deep cleaning the Premises for fleas, cleaning and repair of any damaged property.
Q. Is there a maximum number of people?
Cabin home occupancy is to be limited to the maximum number allowed for that cabin property. Occupancy numbers are established based on fire and safety codes. We do not charge based on number of occupants. The occupancy rate is there solely for safety reasons. If it is discovered that more than the maximum number of occupants allowed are “staying” on the Premises, additional individuals in Guest’s party may be asked to leave immediately. If Guest, or the additional members of Guest’s party, fail to comply, all members of Guest’s party will be asked to vacate the Premises without a refund. (To clarify: “staying” and “visiting” the Premises are two separate things. A visitor does not count against the maximum occupancy and would be considered someone who is not staying overnight on the premises. Extra visitors are fine, although we ask you not to over crowd the Premises with visitors either).